Can I cancel my claim?
Yes, if you notify the Claims Processing
Center,
in writing or by calling, within 10 days from the date you opened your initial
claim.
What if I don’t receive my check timely?
If your unemployment check is not received timely, call the Claims
Processing Center.
- If the check was returned to us due to a bad address we can re-mail it after you have notified us of the correct address.
- If the check was lost or stolen, you will be sent a form to complete and have notarized. After 10 calendar days (15 days if you live out-of-state), a new check will be reissued.
- Direct Deposit eliminates this worry.
Why can it take so long to get a decision?
The Claims Processing Center investigates
each issue on your claim. When
the issue involves a job
separation, both you and the employer are given up to 8 days to provide any
supporting information. When conflicting information is received, the
process can take longer. These steps are important to arrive at the right
decision and pay benefits correctly.
My employer thinks I should get benefits, why am I not eligible?
Employers do not determine eligibility. The Unemployment Insurance Division
reviews information provided by both you and your employer to determine if
your separation meets eligibility requirements based on Montana law and rule.
Why do I have to file for benefits every 2 weeks?
Montana pays benefits bi-weekly. This
means you request payment 2 weeks at a time, just like submitting a timecard
for a paycheck every 2 weeks. For each week you will be asked a series
of questions. Your answers to the questions certify that you have met
the eligibility requirements for each week.
If I made a mistake when filing my bi-weekly
claim what do I do?
If you immediately realize you made an error, you can go back into your claim
through UI4U.mt.gov or
call the IVR and correct
your information. If you have questions, call the Claims
Processing Center.
Can I go to school and receive benefits?
Possibly, if your school attendance does not interfere with your ability to
find and accept full-time work or
you are in training approved by the Unemployment Insurance Division. If
you did not report this when you filed/reopened your claim, you must call
the Claims Processing Center to
report the details of your school attendance.
Can I get more money after my benefits run out?
No, once you have been paid your maximum
benefit amount(MBA) during
a claim year, you must wait until that claim expires before opening a new Montana
claim.
Do I need to register for work at
the Workforce Service Center?
Yes, you must register for work at
the Workforce Service Center unless
you are considered job attached or union
attached. Workforce
Service staff can assist with testing, counseling, job training
programs, and job seeking skills.
Can anyone obtain information about my claim or file for my benefits?
No, unless you have given written authority to allow another person to obtain information on your claim. You are the only one who will have access to your claim information and you are the only one who can file for your benefits.
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Allowing another person to have access to your PIN and file benefits for you is considered fraud and may have legal consequences.
