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Claimant Handbook


  • File a new claim or reactivate an existing claim
  • Request payment of benefits every 2 weeks
  • Sign up and update bank account information for direct deposit
    (only on
  • Update your address, name, e-mail address or phone number
  • Establish or change your Personal Identification Number (PIN)
    (only on
  • View and print your 1099-G tax form or change your federal withholding
  • View claim and payment information
  • View issues, status, including hearing date
  • View amount of wages needed to requalify for benefits after a
  • View monetary entitlement and quarterly wage information
  • View payment information, claim end date and remaining
    balance available
  • Send a question to a Customer Service Representative by clicking on  ASK UI
  • The above services, unless otherwise noted, are also available
    by contacting the Claims Processing Center.

    Unemployment Insurance Claims Processing Center:
    (406) 444-2545 Helena or (406) 247-1000 Billings
    Hours are 8:00 am to 4:30 pm, Monday, Tuesday, Thursday and Friday. 
    Wednesday hours are from 10:00 am to 4:30 pm.

    Fax: (406) 444-2699  

    Mailing Address:
    Unemployment Insurance Division
    PO Box 8020
    Helena MT  59604-8020

    NOTE: Underlined words in italics are defined at the end of this booklet.

    Individuals who are deaf, hard of hearing or have voice impairment may contact
    Montana Relay service at 711.

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