Welcome to the Claims Processing Bureau
The Claims Processing Bureau processes claims for unemployment insurance benefits and makes decisions on all aspects of an unemployment insurance claim. These decisions involve eligibility for benefits as well as charges to employers for benefits paid. The Bureau also assists in development of legislation, administrative rules, policies and procedures governing eligibility requirements and employer charging
Services offered by the claims processing Bureau
- File claims for unemployment insurance benefits – via internet and telephone.
- General customer assistance for both claimants and employers
- Provide general assistance to the public regarding the unemployment program
- Quality fact-finding and adjudication for proper administration of the program on all issues of benefits eligibility
- Administration and eligibility determinations for special programs
- Trade Readjustment Allowance program
- Disaster Unemployment Assistance program
- Extended Benefits
- Professional training of new staff as well as continuing education for current staff
