Website Main Menu
state iconHome» Program Support Bureau » Program Support Goals

Program Support Bureau Goals

  • Goal #1: Create, enhance, and utilize innovative technology to improve efficiency and customer service within the Division.
    • Assist in the development of the Internet registration project that allows employers to register a new business on-line for unemployment insurance purposes, and view/update account information for existing businesses. Complete the requirements and development of the project by June 30, 2007, and move to production by December 31, 2007.
    • Construct an automated process that validates UI data submitted to USDOL to ensure the integrity of the data, and that corrects programming errors that result in incorrect data submissions. Complete the UI Tax verification by December 31, 2006, and complete the UI Benefits verification by June 30, 2007.
    • Install National Directory of New Hire software, and perform a weekly cross-match to detect people who are both working and drawing benefits. By January 2007, finalize and begin sending electronic version of the ETA 9047 report.
    • Enhance existing systems to upgrade workflow, reporting, and documentation in order to detect and correct benefit overpayments. Identify specific enhancements by October 2006, and move to production by December 31, 2007.
    • By February 2007, offer direct deposit capability to claimants for unemployment insurance benefits.
    • Develop and implement enhancements to Imaging software to increase accuracy and efficiency by June 30, 2007.

  • Goal #2: Audit UI benefit claims and appeals functions for accuracy, timeliness, quality, and in accordance with federal standards.
    • Conduct weekly audits on unemployment insurance claims that have been paid or denied to ensure accuracy in the claims processing. A minimum of 360 audits of paid claims and a minimum of 450 audits of denied claims will be completed in calendar year 2007.
    • Conduct quarterly and bi-annual claims and appeals reviews in accordance with federal performance standards.

  • Goal #3: Ensure detection and collection of benefit overpayments.
    • Conduct a minimum of 1,000 quarterly wage audits to compare wages reported by employers to wages reported by claimants to detect potential benefit overpayments.
    • By June 30, 2007, meet or exceed federal overpayment detection standard of 59.5% of the estimated detectable and recoverable overpayments.
    • Increase benefit overpayment collections by 3% in SFY2007.
    • Reduce established benefit overpayments by at least 3% in SFY2007.

  • Goal #4: Ensure continuity of business operations during disasters, power-outages, weather, or other business disruptions.
    • Enhance the Division disaster plan and business continuity plan by December 31, 2007 and participate in a rehearsal of the plan.
    • Develop employee teleworking policy and plan by December 31, 2006. Implement pilot project by March 31, 2007. Implement Division wide by June 30, 2007.

  • Goal #5: Protect the confidentiality of claimant and employer data obtained and utilized by the Unemployment Insurance Division.
    • Continue to provide information security and PC security training to all Divisional employees on an annual basis.
    • Enhance UI systems to prevent, deter, and detect identity theft using risk assessment and enhanced automated systems by October 31, 2007.
    • Continue to identify and implement workstation security measures to protect documentation containing sensitive data on an on-going basis.
    • Eliminate unnecessary display of Social Security Numbers by March 2007.
    • Enhance Imaging software to display claimant ID number instead of SSN by June 30, 2007.