IVR is available approximately 18 hours a day, seven days a week. The system is not available approximately 5:30 - 7:00p.m. and 1:30 - 5:30 a.m. Monday - Friday. Occasionally the system will not be available due to system maintenance. If the system is not available, please wait a while, then call back. If time permits you will be notified prior to any planned outage.