CALLING IVR
After you have established a PIN, each time you call the IVR system you will be asked to enter your Social Security number and PIN to confirm your identity. Once your identity has been confirmed, you will be asked to choose one of two options:
Option 1: Recording your Bi-Weekly Claim Information
Option 2: Check Inquiry
BI-WEEKLY CLAIM INFORMATION
You may call to submit your bi-weekly claim information beginning on Sunday after the end of your second week. You must submit your claim information after midnight of the Saturday of your second week, but before the next Saturday. See your Benefits Rights and Information booklet for more information.
| PRESS "1" TO FILE A BI-WEEKLY CLAIM FOR BENEFITS. |
You will be asked a series of questions for each of your two weeks.
First you will be asked all the questions for the first week. Then you will be asked the same questions for the second week. All questions are listed below. Look in your "Benefits Rights and Information Booklet" for an explanation of questions.
FOR
THE NEXT SEVEN QUESTIONS, ANSWER "Yes" or "No"
The number "2" for "No"
If you want a question repeated, press the star key. (Rotary phone users wait and the question will be repeated.)
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1. Do you wish to file for week ending...?(date of week one or two)
2. Did you look for work?
3. Were you physically able and available to work?
4. Did you receive Workers' Compensation or other disability benefits?
5. Did you quit a job, get fired, refuse work, or take time off from work? 6. Are you attending school or in training?
7. Did you work OR have a paid holiday OR receive bonus pay?
If you answer "Yes" to question #7, two additional questions will be asked:
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7a. Please enter the total number of hours worked this week followed
by the pound sign (#). Enter full hours only. Example: 23.5 = 23.
7b. Please enter your gross earnings and any holiday or bonus pay in dollars by pressing the appropriate keys, followed by the pound sign (#). Enter whole dollar amounts only, not cents. Example: $96.75 = $96
The system will read back the answers you entered. Listen carefully to assure correct processing of your claim. It will then say:
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"If all responses are correct, press '1'. If not, press '2' ".
(Rotary phone users say "Yes" or "No".)
If you have made a mistake, you may start over by pressing "2" and the system will ask all the questions for that week again.
If you press "1" the process will be repeated for the second week. After you have confirmed your answers for the second week, the system will say "Thank you and Good-bye", then disconnect. You must wait for the IVR system to hang up, or your call will not be recorded. This is your indication that your answers have been transmitted to the Unemployment Insurance computer for updating your claim. If there are no problems which would prevent a payment, a benefit check will be issued and mailed on the work day following the next update.
If, for two weeks in a row, you:
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* work 40 hours or more; or
* earn two times your weekly benefit amount or more; or
* don't certify your claim for benefits or any combination of these,
CHECK INQUIRY
| PRESS "2" FOR CHECK INQUIRY. |
You will hear one of the following messages:
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"Your check for weeks ending _______ and ______ was issued
on _____ . Your claim's remaining balance is $______ if drawn before
______ (benefit year ending date)."
Or, you may hear the following message:
-
"Week ending _________ was used as your waiting week and no
payment can be issued for a waiting week."
You must wait until after the system updates to inquire about your check (See "System Updates")
If there is a problem with your claim that prevents a check from being issued, the system will tell you that no check has been issued. Contact the Telephone Center.
