GENERAL INFORMATION
The Interactive Voice Response (IVR) system is an automated voice system you use to record your bi-weekly eligibility certification for payments
Use the IVR to:1)Record your bi-weekly eligibility certification for payment,
2)Inquire about your benefit check
3)Inquire about IRS Form 1099-G information
4)Inquire about the schedule fpr am appeal
5)Find out howmuch you must earn after a disqualification to requalify
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* An option for Spanish-speaking claimants
is also available (Touch-tone phones only).
Call toll-free by dialing 1-800-207-0667. Helena area residents call a local number 444-9800. All Interstate calls are recorded at Mountain Standard Time.
How is the IVR different from the Telephone Center?
The Unemployment Insurance Telephone Center is staffed by trained Customer Service Representatives who assist you with most aspects of your claim. The Customer Service Representative (CSR) can help you open a claim for benefits or answer questions you have about your claim. Call the Telephone Center for your area if you have problems entering your biweekly information on the IVR system.
It
is illegal to allow anyone else to file for your benefits. You
are responsible for all claims filed with your Social Security
number and your PIN.
