PERSONAL IDENTIFICATION NUMBER (PIN)
Make your first call to IVR as soon as possible after filing your claim to establish a personal identification number. This protects your claim information from others. However, you cannot establish your PIN the same day you file your claim. To establish your PIN, you will be asked to select 4 numbers which you wish to be your PIN. You may use any combination except 0000. You will use the same number each time you call the IVR system. Once you have called to establish your PIN, please wait until after the next system update to file your bi-weekly claim or to access the Check Inquiry option. If you forget your PIN, or feel someone else may know your PIN, contact the Telephone Center.