TYPES OF PHONES
Following a greeting, the system will ask a question to determine if you are using a touch-tone or rotary phone. If you don't respond to the initial question by pressing a key, the system will know you are using a rotary phone.
Touch Tone Phones:
Enter information by pressing the corresponding keys on the phone. Be
sure your telephone is set on "Tone", not "Pulse".
Rotary Phones:
Clearly speak your answers. The number "0" must be said as "zero".
Answer filing questions saying "Yes" or "No", instead
of pushing "1" or "2" as indicated in this brochure.
If you wish to have a question repeated, simply do not answer the question
- no response will cause the question to be repeated. WARNING -
after the question is repeated for the third time and you fail to respond,
your access will be suspended.
Cellular or Mobile Phones:
We do not recommend the use of cellular, mobile, or portable phones. Because
of operating methods of these phones, your call is often suspended.
