How does the system work?

Unemployment Insurance claimants are randomly selected for a complete review of their unemployment insurance claim. A member of the BAM/QC staff will contact the employers to verify payroll and separation information. Claimant's work search contacts are researched. The result of each audit answers the question, "Was this person truly eligible for the amount of benefits received?"

Based on the investigation, a determination is made as to whether the claim for the week was paid properly or improperly. If paid improperly, it is then determined whether the error was made by the claimant, the unemployment insurance agency, or the employer. Finally, the reason for the improper payment is documented and the claim corrected.

Once all this information is obtained, a statistical analysis is performed and management information on the rates, responsibility and causes of over- and under- payments of unemployment insurance benefits is produced.