UNEMPLOYMENT INSURANCE DIVISION GOALS AND OBJECTIVES
The mission of the Unemployment Insurance Division is to provide short term economic relief to eligible workers from a fund financed by employers.
| Goal #1: | Strive to meet or exceed performance standards. | |
| Objective: | 1. | 87% of first payments will be issued within 21 days after the compensable week begins. |
| 2. | 90.3% of all intrastate first payments for full weeks will be issued within 21 days. | |
| 3. | 80% of separation and non-separation determinations will be issued within 21 days of the detection date. | |
| 4. | 75% of separation and non-separation determinations must achieve a quality score of greater than 80 points. | |
| 5. | No more than three tax functions may fail the Tax Performance Standards (TPS) review in a given year. | |
| 6. | No single tax function may fail the TPS review more than three consecutive years. | |
| 7. | 90 % of new employer status determinations are made within 90 days of the end of the calendar quarter in which they became liable. | |
| 8. | 95% of employer reports are secured within 90 days of the date due. | |
| 9. | 95% of employer Unemployment Insurance (UI) contributions are deposited within three days of receipt. | |
| 10. | 2% of contributory employers are audited each year. | |
| 11. | Accounts receivable, as a percent of total tax due, is less than 2%. (average) | |
| 12. | All contribution rates are assigned properly. | |
| Goal #2: | Continue to encourage use of web-based services. | |
| Objective: | 1. | Continue to encourage the use of Internet wage reporting system. |
| 2. | Continue to encourage the use of Internet claim filing system. | |
| 3. | Continue to keep relevant information on our UI web home page and continue to encourage claimants and employers to use this home page as a useful source. | |
| 4. | Continue to encourage usage of direct deposit of unemployment checks. | |
| Goal #3: | Develop program efficiencies that improve service to customers and partners. | |
| Objective: | 1. | Continue to develop and analyze processes to improve customer access. |
| 2. | Conduct Assistance to Business Clinics each year to provide UI benefit and tax information to employers. | |
| 3. | Provide Rapid Response services to employers and employees when large layoffs occur. | |
| 4. | Continue to develop training and guides so that consistent information is provided to our customers. | |
| 5. | Conduct customer satisfaction service surveys resulting in positive ratings on 80% or more of those returned. | |
Unemployment Insurance Division Website: http://uid.dli.mt.gov/
