WARP on the Web - Troubleshooting

This section is designated to give you a bit more information on common problems encountered while using WOW and some instructions to help resolve these issues.
It has the following sections:

I have made a mistake on a report I have already submitted on WOW. What do I do?

The wages must be corrected and a new report must be submitted. To do this, please go into the WOW Main Menu and click on the Input Montana Employee Wages link. This will take you to the Input Montana Employee Wages screen. Here, choose the quarter and year that needs to be amended. This screen will show all the wages that have been entered into the system for the specified quarter and year. Scroll down to the employee that needs to be changed, highlight the incorrect wage amount and type the corrected wage amount for that employee. Please do this for any employee that should be changed. If the data was originally uploaded, when filing an amended return, the data has to be manually changed. It cannot be uploaded again. Once this is complete, please press the Save and Go to Create Report button. This will take you to the Quarterly Report Creation screen. Here, choose the year and quarter that needs to be corrected and press the Calculate Report button. If the figures are correct, type the number of UI Employees in the yellow highlighted fields. If the report was originally filed before 2 p.m. today and you are correcting the report before 2 p.m. today, then an amended return is not created. Because the report has not been processed by our tax system, the original report is overwritten. So now you may press the Submit Rpt, Stay on this screen button or if another payment is due, you can press the Submit Rpt, go to Payment Screen button. If you originally file the report before 2 p.m. today and are correcting the report after 2 p.m., an amended return will be filed. When an amended return is created you must type the reason for the amendment and press the Submit Rpt, Stay on this Screen button or if another payment is due, you can press the Submit Rpt, go to Payment Screen button.

If an employee needs to be added, then you will start by clicking the Input/Update Employees link from the WOW Main Menu where you can add the employee, then press the Save and Go to Wages Page and begin with the instructions above.

If a payment was submitted for a later date for processing and you find you owe more money on the account after amending the quarterly report, press the Return to WOW Main Menu Page link at the top of the Quarterly Report Creation screen. This will take you back to the WOW Main Menu and click on the Payment History Link. This will take you to the Payment History screen. The last payment made on WOW will be at the top of the list. If a link states Modify Payment next to the payment you need to change, it means we have not processed this payment yet and it can be changed. To do this, click on the Modify Payment link. This will take you to the Add/Modify Payment screen. Here you can change the payment amount and press the Save Payment button. If there is not a link on the Payment History screen next to your payment and the screen states Modify Not Allowed, it means we have already picked up the original payment and an additional payment will need to be made. To do this, click on the CLICK HERE to Add a New Payment link below the Payment Information box. This will take you directly to the Add/Modify Payment screen where another payment can be made.

How do I add an Employer to my transmitter list?

Once an employer has been registered to use WOW, they can be added to a transmitter list for ease of filing. To do this, please go to the WOW Main Menu and click on the Link Employers to Transmitters link. This will take you to the Transmitter/Employer Linking screen. Here you can add or remove employers from a transmitter account. To do so, click in the box marked FEIN in the Employer to Change box. Here, type the FEIN of the employer you would like to add or remove. Then tab to the UI Acct No box and type the UI account number for the employer you would like to add or remove. Now press the appropriate button, depending on whether you are removing an employer or adding one. If an employer is added, after the Add to Employer List button is pressed, the employer’s information will show in the box marked List of Employers and you will be able to access this company by choosing it from the Choose Employer drop down box on the WOW Main Menu. If an employer is removed, after the Remove from Employers List button is pressed, the employer’s information will no longer show in the box marked List of Employers and you will not be able to access this company by using the Choose Employer drop down box on the WOW Main Menu.

How do I add Out of State Wages for my employees so they will calculate in the excess wages for the quarter?

To add wages that are Out of State Wages, please go to the WOW Main Menu and click on the Input/Update Employee Wages link. Next to the employee’s name that you need to add out of state wages, click the Modify Employee link. This will take you to the Employee Update screen. Here click on the Out of State Indicator and click on the Save and Go Back to Employee List. Here click on the Save and Go to Out of State Wages History button. This will take you to the Out of State Employee Wages History screen. Here click the Add New Wages link next to the name of you employee. This will take you to the Add Out of State Employee Wages screen. Here enter the wage amounts; choose the state and the quarter and year. When all the out of state wages have been entered, click on the Save and Go to Out of State Wages History button. If everything looks correct on this screen, click on the Return to WOW Main Menu Page link at the top of the screen. Then you can click on the Create New Quarterly UI Report link and file the quarterly report.

My Excess wages are not calculating correctly? Why?

There could be a few different reasons why the excess wages for a particular quarter are not calculating correctly. Here are some examples:

Previous Quarterly Wages have not been entered and saved in WOW

All the wages for the entire year must be entered into WOW for the excess wages to calculate correctly. If you have started using WOW after the 1st quarter, the previous quarterly wages must be entered into WOW because even though a paper copy may have been sent to DOLI, WOW does not speak with our wage system. To add and save previous quarter’s wages, click on the Input Montana Employee Wages link from the WOW Main Menu. This will take you to the Input Montana Employee Wages screen. Here, choose the quarter/year not saved in WOW and add the wages for this quarter. Then press the Save and Go to Create Report button which will take you to the Quarterly Report Creation screen. Here you can file the current quarter report and the excess should calculate correctly. (The previous quarterly reports received by paper do not have to be submitted in WOW.) NOTE: If you upload your wages into WOW, previous quarters can be uploaded and saved in WOW.

A mistake has been discovered on a previously filed Quarterly Report

If excess wages do not calculate correctly, it is important to review the previous quarters for mistakes. If a mistake is found, it must be corrected for the excess wages to calculate correctly and an amended return must be filed to correct the information. To amend a return, please review the amendment information above.

Out of State wages for an employee transferred from another state can be used in the excess calculation for the quarter.

If an employees wages from another state can be used towards the Montana Taxable Wage Base, please review the add out of state wages information above.

Unemployment Insurance Division

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