Claimants Redetermination / Appeal FAQs

Effective July 01, 2025

When unemployment insurance claims are submitted to Department of Labor & Industry’s Unemployment Insurance (UI) Division, UI claims processing staff make an initial determination of eligibility. Customers receive a “Notice of Determination” determining whether the issue is approved or denied.

Previously, when a party disputed the initial determination, the issue would be reconsidered by UI claims processing staff through a redetermination process. In the event the redetermination did not change the initial decision, customers could then request an appeal through the Office of Administrative Hearings (OAH).

Starting July 1, 2025, parties will have the option to request either a redetermination by UI Claims Processing staff or may pursue an appeal with OAH. The following provides additional details on the process and what it means to initiate a redetermination or appeal.

If you need further information or clarification, contact UI claims processing staff at (406) 444-2545.

  • A redetermination requires you to provide new evidence to UI or information about your situation. It is your opportunity to submit something new that may change the initial decision.

    An appeal offers the opportunity for a hearing before a neutral Appeals Referee at the Office of Administrative Hearings (OAH). There, a referee will review the claim file and make a new decision.

  • A redetermination is a second review by UI claims processing staff of the initial issue, taking into consideration new information. A redetermination cannot be performed by the person who made the original decision. A redetermination is issued after reviewing the information provided by individuals involved.
  • Yes. A redetermination is processed by UI staff. If you continue to disagree with a redetermination, you may request an appeal.
  • No. While you can appeal from OAH to the Unemployment Insurance Appeals Board (UIAB), you may not request a redetermination after the appeal.
  • Montana Department of Labor and Industry's hearings page has more information regarding what happens during an appeal to OAH.
    • I now have childcare or transportation.
    • I have recovered and am medically able to work.
    • I have no new information but disagree with the decision.
    • Incorrect information was given by another party.

  • A redetermination may impact your claim faster if you provide information demonstrating you have overcome a barrier to eligibility.

    An appeal is a formal process before a neutral Appeals Referee. If the issue is a separation from work, the other party is invited to attend. On average an appeal takes longer.

  • If you disagree with the decision of the Appeals Referee, you can appeal to the Montana Unemployment Insurance Appeals Board (UIAB). Follow the instructions for requesting a UIAB appeal contained within the OAH decision.

    If you are a claimant, continue to file weekly payment requests while you remain unemployed. Benefits are only considered for weeks that are filed.