Unemployment Insurance - UI eServices for Employers

Frequently Asked Questions

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Quarterly Report Filing Questions

Connect UI eServices for Employers to Okta FAQ

  • The state of Montana uses the Okta access management software to authenticate users and provide access to a plethora of state services, including UI eServices for Employers (eServices). 

    If you do not already have an Okta account for other state of Montana services, logging into UI eServices for Employers (eServices) for the first time is a two-step process: 

    • Step 1 – Create an Okta account and verify your email address
    • Step 2 – Connect UI eServices for Employers to Okta

    Please note: It is very important you fully complete Step 1 before attempting Step 2. Okta and UI eServices for Employers are two separate systems.  This one-time connection process will allow you to access eServices, using your Okta credentials (username and password) going forward but attempting to connect to eServices before activating an Okta account will result in your inability to access eServices.

    If you already use Okta for other state of Montana services and know your username and password for it, you can skip directly to Step 2.  If you do not know your username or password for Okta, see the additional questions/answers in our FAQ for what to do.

    Step 1 – Create an Okta account and verify your email address

    • Navigate to uieservices.mt.gov
    • Click the Sign in with Okta button
    • Scroll down and click the "Don't have an account? Sign Up." link
    • Enter your email address (which will be your username)
    • Enter your first name and last name
    • Create your Okta password (do not use any special characters)
    • Click the Sign-Up button

    Part of the Okta account set up is verifying your email address.  Click the Set-up button under email and you should receive an email from Okta within a few minutes (check your spam or junk files if you don’t see it right away).  You must follow the instructions in the email to complete your Okta account set up. 

    An Okta security question is also required.  Click the Set-up button under security question and select your security question from the drop-down menu.  Once completed, click the Continue link. 

    Step 2 – Connect Okta to UI eServices for Employers

    After verifying your email and setting up a security question for Okta, you should be redirected back to eServices and prompted to Connect Okta to eServices.   If for some reason you are NOT redirected (or users who created Montana Okta credentials previously), navigate to uieservices.mt.gov, click the Sign in with Okta button and enter your Okta username and password. 

    Follow the steps to connect your eServices profile to your Okta account:

    • Select the option "No, I have never used eServices". 
    • In the remaining steps you will be asked a series of security questions regarding your Montana UI Account.  It would be helpful to have the last quarterly UI report filed for your business on hand. 
    • Assuming all UI Account security questions are answered correctly, your Okta account will be connected to your eServices profile and you can access your UI account. 

    The above process is a one-time process for accessing eServices for the first-time.  Once your UI eServices for Employers profile is connected to your Okta account, you will simply go uieservices.mt.gov and sign in using your Okta credentials to access UI eServices for Employers. 

    Last Updated 1/9/25
  • Okta is an access management software used by the State of Montana to authenticate users and provide access to a plethora of state services, including UI eServices for Employers. Last Updated 10/3/23

  • No. Okta is the front door to UI eServices for Employers, but they are separate systems.  Okta is an access management software maintained by the State of Montana Information Technology Services Division (SITSD). 

    UI eServices for Employers (aka eServices) is the unemployment insurance portal for employers and third-party administrators (accountant, payroll providers, etc.) to send, receive, and conduct unemployment insurance business with the Unemployment Insurance Division (UID).  UI eServices for Employers is managed and maintained by the Unemployment Insurance Division and its contractors. 

    We integrated Okta into UI eServices for Employers to allow users to access eServices using the same Okta credentials they use to access other State of Montana services. 

    Last Updated 10/3/23
  • Yes.  Access to UI eServices for Employers requires that you connect through Okta. Last Updated 10/3/23
  • No.  If you already have a Montana Okta account, to access other State of Montana services, you may use it to access UI eServices for Employers.  However, you will need to connect your Montana Okta account to eServices by answering security questions regarding your unemployment insurance tax account. Last Updated 10/16/23
  • I use Okta in another state, can I use the same Okta account to access Montana services like UI eServices for Employers?
    No. You must create a Montana Okta account to access State of Montana services, including UI eServices for Employers. Last Updated 10/16/23

  • In addition to an Okta account:

    • If you were using UI eServices for Employers prior to October 2, 2023, you’ll need the username and password you used to access eServices prior to October 2, 2023.

    • If you have not used eServices in the past, you’ll need the last quarterly unemployment insurance report filed in Montana for your business.

    • If you are a third-party administrator who has not used eServices in the past and you do not have employees working in Montana (i.e. you do not have an unemployment insurance account with Montana and have not filed a quarterly report with us), you may need to contact us at uieservices@mt.gov or (406) 444-3834 to get set up as a Montana customer and receive further instructions.
    Last Updated 10/3/23
  • After I’ve connected my eServices profile to my Okta account, what will I need to access UI eServices for Employers going forward?
    Just your Okta username and password.  The process of connecting your UI eServices for Employers profile  to Okta only happens the first time you access eServices after October 2, 2023.  Once they are connected, from uieservices.mt.gov, click Sign in with Okta, and enter your Okta username and password. Last Updated 10/3/23

  • Use Okta’s online tool for resetting your password.  After clicking "Sign in with Okta" from uieservices.mt.gov, select “Need help signing in?” and then select “Forgot password?”

    For more Okta password assistance visit https://okta.mt.gov/Help and review the additional instructions and Okta FAQ provided there. 

    Please note, the Unemployment Insurance Division cannot reset your Okta password.

    Last Updated 10/3/23

  • Your username for Okta is typically an email address.  If you can’t recall which email address you used to set up your Okta account, visit https://okta.mt.gov/Help for additional instructions an Okta FAQ.  

    Please note, the Unemployment Insurance Division can not tell you what email address you used for your Okta account. 

    Last Updated 10/3/23
  • Visit https://okta.mt.gov/Help for additional instructions on how to unlock you account an Okta FAQ.  Last Updated 10/3/23
  • No. To log into UI eServices for Employers you must begin at uieservices.mt.gov Last Updated 10/3/23
  • I've logged into Okta but I can't find a tile for UI eServices for Employers, is there one?

    No.  We do not have a tile for UI eServices for Employers within Okta.  To access eServices, you must start at uieservices.mt.gov and click Sign in with Okta.  If you are not being automatically redirected back to eServices after entering your Okta username and password, try clearing your browser cache and then start again from uieservices.mt.gov. 

    If you need assistance clearing your browser cache, visit our Guides, Forms, and More page for help. 

    Last Updated 10/3/23

  • If you are not automatically redirected back to UI eServices for Employers after creating an Okta login, you may need to log out of Okta, open a new browser window and return to uieservices.mt.gov.  From there, click Sign in with Okta again, enter the username and password you created for Okta and begin the process of connecting to eServices.  If that does not work, you may need to clear your browser cache and begin again.

    If you need assistance clearing your browser cache, visit our Guides, Forms, and More page for help. 

    Last Updated 10/3/23
  • I’m a third-party administrator and would like to access my client accounts through eServices, do I need a separate Okta account for each?
    No.  Once you set up your Okta account and create a UI eServices for Employers profile we can attach all of your clients to your eServices profile.  This will allow you to access your clients using a single login. Last Updated 10/3/23
  • Technically it could be possible.  However, it is not recommended.  Your username in Okta must be unique to you and is typically an email address.  To have multiple logins to Okta you would need multiple email addresses. Last Updated 10/3/23

  • You should have received an email with an activation link.  Follow the instructions in the email.  If you did not receive an email visit visit https://okta.mt.gov/Help for additional instructions an Okta FAQ.  

    Please note, the Unemployment Insurance Division cannot send or resend an Okta activation email or reactivate an Okta account. 

    Last Updated 10/3/23
  • I'm trying to connect my eServices logon to Okta but getting an error the fields can't be blank, what do I do?

    Make sure you are not using a password auto-populate feature within your browser.  We are seeing some issues, specifically with the Firefox browser, when users are trying to connect eServices to Okta.  If you are getting a message the fields cannot be blank (and you have information in the fields), try manually retyping both the username and password, if that does not work you may need to switch your internet browser to either Chrome or Microsoft Edge. 

    Our developers are working on a long-term solution to ensure we are fully compatible with Firefox, using a different browser is hopefully a short-term fix. 

    Last Updated 10/11/23
  • I reset my Okta password and now I can’t find the tile for UI eServices for Employers, what do I do?

    After resetting your Okta password, you will be auto-logged into the Okta website. UI eServices for Employer does not have a tile in the Okta website. Log out of Okta by clicking your name in the upper righthand corner and click Sign Out. Navigate back to uieservices.mt.gov, click the Sign in with Okta button, enter your email address for your username and new Okta password.

    Last Updated 1/9/25

Access to eServices Related Questions

  • As a Third Party Administrator, how do I set up access my client accounts if I don't have an account?
    If you do not have a Montana UI account, you will need to work with our office to get set up as a Third Party Administrator (TPA) in our system.  Send an email to uieservices@mt.gov with the following information for your business (not one of your clients):
    • Legal name
    • Federal Employer Identification Number (FEIN)
    • Mailing Address
    • Primary Contact Information (name, email and phone number)

    After the above information is received, we will contact you when your customer record has been created and provide further instructions for creating an eServices logon and submitting authorization forms to link your clients.

    To access client accounts on eServices, you will need to submit an Authorization Form for each client. 

  • There are a few common reasons:

    • Double check the username you entered when asking for a password to reset your email.  If you entered it incorrectly, an email will not be sent.  Trying entering it again and resend the request for reset.  
    • Some email servers will stop the email to reset your password as spam. Add uieservicesdonotreply@mt.gov to your contacts list and request a reset again. 

     

  • No, never share your log in credentials with others.

Miscellaneous

  • UI eServices for Employers works best with the following modern browsers:

    • Google Chrome 
    • Microsoft Edge
    • Mozilla Firefox
    • Safari

    Note: eServices is no longer supported in Internet Explorer (IE). 

    These are the minimum browser versions necessary to support all of the features and functions. If you need to upgrade your browser, please go to the appropriate browser web site to download the latest version.

    Required browsers settings:

    • JavaScript enabled – if you are unsure if JavaScript is enabled on your browser, click the following link to find out: http://enable-javascript.com/
    • Cookies enabled - if you are unsure if Cookies are enabled on your browser, click the following link to find out: http://www.whatarecookies.com/
    • Pop-ups enabled - Pop-ups must be enabled for this site in order to utilize some of the features - changing this setting will vary based on which browser you are utilizing
    • Adobe Reader – required for viewing pdf files on the site. If you do not have Adobe Reader, it can be downloaded free by clicking on the following link: https://www.adobe.com/acrobat/pdf-reader.html#tt 
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